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Web Hosting FAQ's

Questions and answers for prospective & current clients of our website hosting services.

Do You Support Unix and ASP.NET?

No, our servers are not set up to support Unix or ASP.NET applications.

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What should I consider when deciding on a hosting package?

When considering a hosting solution, you should first consider the amount of storage your website requires. If you're storing a lot of images, large documents or website pages, you'll want to ensure that you have sufficient storage space for your present needs, as well as sufficient storage space for future growth. If you're planning to run a Forum or have exceptionally large file sizes, you will most certainly want to consider an expanded bandwidth package, depending upon the number of visitors and page loads you have per day. Secondly, you should ensure that the number of Email accounts that your package includes will be sufficient for your companies' needs. Finally, you will want to ensure that the control panel used to manage your site is functional and easy for you to use and understand.

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I am already hosting with another company, what should I take into account before transferring my existing website?

The first consideration is ensuring that you have "Authority" over your domain name. Unfortunately, some hosting services that include a domain name as part of the package never actually give you ownership of the rights to the name. You are, in effect, held hostage if you want to maintain your company domain name. Secondly, you will want to ensure that you can transfer your existing site's content to our servers. In most instances, we will assist with this task. We don't recommend changing your DNS Address until such time as your site is uploaded, tested, and fully operational on our servers.

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What Control Panel will you be providing?

We us cPanel for user based website management. It is one of the most advanced, yet easy-to-use, platforms for website management on the market. Our cPanel package offers advanced features and benefits outlined within our web hosting section.

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What is cPanel?

cPanel is a user interface that is included in your account. Similar to Windows software, it provides a platform on which users can easily manage and perform functions necessary to make the hosting "Operating System" work the way they intend it to. This makes it quite simple and easy to install scripts, sub-domains, Email addresses and many other versatile options.

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What is a Sub-domain?

When you've registered a domain with a registrar, you are usually recording a "right to use" of a top level domain for a specific time period. A top-level domain is "http://www.yourdomain.prefix" (.com, .us, .info, etc.). A sub-domain is considered by search engines to be a "unique" domain name. By creating a sub-domain through your control panel, you now have "http://subdomain.yourdomain.prefix" as a totally unique domain name in which you can create a unique website.

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Can I create Sub-domains?

Yes, our standard hosting package includes the ability to create multiple sub-domains

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Do I need a Windows Server?

Almost all websites built today do not require a Windows based Server. Unless your site was specifically programmed to be used in the Windows server environment, you should be able to use the standard Linux based server. If you're unsure, ask you website developer. If you developed the site yourself, it is probable that you will be able to use our Linux based server.

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What is Bandwidth and How will you be measuring it?

Bandwidth is the amount of data that is transferred to/from your website. Each time that a page is viewed, there is a small amount of data that is downloaded from you website. The data includes: pictures, text, flash, logos, multimedia, etc. The amount of bandwidth that your website will use will depend upon the number of pages loaded vs. the size of the files that make up pages.

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What programming languages do your servers allow?

Our servers accept cgi scripts, perl and php/MySQL.

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What payment methods can I use for hosting?

We accept major credit cards through our online automated Hosting Set-up process. We strongly recommend that you use this form of payment whenever possible to expedite the set-up of your new hosting account. We also accept checks and money orders made payable to SEO King, Inc.

Checks and money orders can be mailed to:
SEO King, Inc.
Accounts Receivable
213 Disney Drive
Wilmington, NC 28409

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How long does it take to setup my hosting account?

If you have paid by credit card, the account set-up is usually within 4 to 6 hours. All orders require a manual review for set-up to protect you and our existing clients. In these rare instances, it can take up to 24 hours to complete the setup. If paying by check or money order, you'll need to factor in the mailing time and the time for a check or money order to clear. Typically, this is about two weeks.

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What Should I Expect After I Sign-up?

After you sign up, you will receive an Email message containing your new account information. Within the Email you will find your IP address, login details, user name and password for cPanel, and a user name and password for logging into the hosting help section, which contains additional details on configuring your hosting account.

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How do I access my cPanel?

To access your cPanel Login you will use:

http://www.yourdomainname.com/cpanel

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What Can I do with my Control Panel?

The cPanel is your main point of configuration for your website. You can establish and delete Email addresses, manage folders, install scripts, upload files and much more.

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How do I get my website files from my Computer to Your Server?

The most efficient method is by using an FTP program. If your website only has a handful of files, you can upload your pages through the cPanel "File Manager" section. However, for more than 20 files, we strongly recommend that you use an FTP client. Step-by-step instructions are included in the Hosting Help section.

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How do I invoke the SSL Certificate for my Site?

Secured pages should use "https://secure.seoking.com/~yourusername/file location. If you need a dedicated SSL solutions, please contact our office.

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When Do I Change over my Nameservers?

A Nameserver is a computer that directs web surfers to web servers that are hosting websites. For brand new domains and websites, you should set your DNS address immediately. For existing sites, which are being transferred over, we recommend changing your DNS addresses only after you have configured your existing site on our servers. Our nameservers are:

ns10.seoking.com
ns11.seoking.com

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Where are the shopping carts, bulletin boards and other scripts?

In your cPanel, you will find a section called "Fantastico". These are auto-installing scripts, which will provide you with step-by-step help to fill in the blank forms for setup. Once a script is installed, you will want to download the new files to your computer for "Configuration" and integration into the look and feel of your website.

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What Email programs does SEO King®support?

Our server supports virtually any 3rd party Email software available today, including those packaged with I.E., Netscape, Mac, and Mac OX.

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What is webmail?

Webmail gives our hosting clients the ability to access, read, send and manage their Email from anywhere in the world. No installation is required on your part. We utilize three server based programs to provide you with this flexibility and choice.

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Does you server block any files extensions through Email?

Yes, our built-in, anti-virus software blocks most executable attachments. This includes, but is not limited to: .exe, .bat, .vbs and .pif
Our servers do not block: .zip, .doc, .xls, .pdf and .ppt.

If you are expecting and wanting to receive files that are considered high risk, the sender should compress them into a .zip package for sending.

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How can I setup my Email in Outlook and Outlook express?

Our comprehensive hosting help section has step-by-step instructions to assist you in integrating your webmail into your Microsoft Email program.

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